F.A.Q
When is live customer service available?
A friendly representive is waiting to answer your questions.
We work everyday from 9:00-18:00 (GMT+8)
Can I email my questions or concerns?
Sure, Just send a message to gearjersey@sina.com and we'll have an answer for you within 12 hours.
For the fastest response, be sure to write down your order number in the message body.
Social Contact:
Whatsapp: +86 13597439898
ORDERING INFORMATION
How do I order online?
Ordering online is easy and safe.
Our website will walk you through placing an order,but here's a preview.
Use our search bar or browse by department to find the item you want.
Click on the item you want.
Read the information on the product page and choose among available size andcustomization options for that item.
When you're done, click add to cart.
You can adjust quantities from the shopping cart.
Check your order carefully, then click the Check Out button.
Enter your shipping information. Select a shipping type and click Apply to view your ordertotal and then Continue.
Enter your payment information and any coupon or gift certificate codes you want to use andthen Continue.
Your card will not be charged at this step.
Check your order carefully, then Submit your order.
How do I change my order?
You can change or cancel your order at any time before it enters the shipping process.
Please contact a customer service online chat or send email to supjersey@163.com as soon as possible if you would like to change or cancel your order.
If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
What should I do if my order doesn't arrive?
Please contact us if your order does not arrive as expected.
The item might lost on the shipping way.
we will reship new package for free.
Do you accept customized teamwear orders?
We welcome team and corporate orders and are pleased to be able to offer volume discounts.
Can I place an order for my retail business?
We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.
Please contact us by email at gearjersey.com
Shipping
When will I receive my order?
Delivery to most physical addresses occurs within 8 to 20 business days.
The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.
May I return an item?
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly.
Just contact us, and we will do our best to correct your order as efficiently as possible.
We can usually reship new jersey for free.
